Returns Policy

In accordance with UK distance selling regulations, you have the right to cancel your order within 7 working days following delivery of your order and, if necessary, return the goods to us for a full refund. You must notify us in writing during this period of your intention to cancel by email.

Should you wish to cancel your order, any goods supplied must be returned within 7 days of your notice to cancel. Providing the goods are returned in original condition with all packaging you will receive a full refund.

Returns
Returned items must be unworn and, where applicable, returned with any packaging and all original tags still attached to the garment!  All returns are the responsibility of the customer until received by ourselves, and we strongly advise customers use an insured delivery service. The cost of returning all items is the responsibility of the customer.

If you wish to return an item you must email:

returns@fancydress-stars.co.uk 

Please state your original order details so we can issue you with an RTN number.

Customer Satisfaction
If you are not completely satisfied with your purchase simply return the item within 7 working days of the date of delivery. Providing the goods are returned in original condition with all packaging we will issue a full refund (excluding original delivery charges), or exchange the item for a different size if preferred.

Items Dispatched in Error
In the event that an item is dispatched in error through no fault of the customer, you should contact us within 7 working days of the date of delivery. We will then provide details of how to proceed with the return, and offer the choice (subject to availability) of a replacement item or refund.

Faulty Items 
Fancy Dress Stars makes every effort to ensure all goods are of satisfactory quality and comply with the Sale and Supply of Goods to Consumers Regulations 2002. If the item you receive is faulty, you should contact us within 30 days of the date of delivery. We will then provide details of how to proceed with the return, and offer the choice (subject to availability) of a replacement item or refund.

Exceptions
Some products are non returnable. These are clearly indicated on your delivery note.